Have Your Say

Our customer’s feedback is important to us, helping us to improve all aspects of our store and online shopping experiences.

Share your thoughts with us for a chance to win a monthly prize of £100 in-store vouchers plus the chance to win an energy saving tech bundle or a weekend getaway in London.

You can enter using an invite card or receipt by clicking the below button

Enter Here


Images used are for illustrative purposes only

Big Prize Winners

“I am a customer at the Gosport Road, One Stop store. I pop in to pick up one or two items every few days and the staff are always friendly and helpful. During one of my visits, I was given a feedback card – I followed the instructions on the card and filled in a quick 2-minute questionnaire online. I then forgot all about it until I was contacted and told that I had won a weekend away. It was a really lovely surprise and something to look forward to with my family.“ – Lucy

Previous prize winners

Examples of customer feedback

The staff at this One Stop are truly fantastic. There’s always a friendly face, they go out of their way to help, and I feel like a valued customer. – 0820

The friendliness and helpfulness of the staff, the manager and the shop floor staff are great, it really feels like a local store but looks like a supermarket! Usually visit most mornings! – 0443

As someone disabled who lives locally, Onestop is my go-to shop. The workers are really nice and will help with any issues. – 1021

There was a great atmosphere in the store. The staff were all really helpful and friendly. Nothing was too much for them and the store was managed brilliantly. I was able to get everything I wanted, and the shelves were full and very neat and well organised. – 1654

I loved that they have a collection for our foodbank the bins are always full, its rare to see these days love that they put cheap products by the till for us to buy for our community, staff are always friendly and happy. – 0788

The store had everything I wanted, the pricing of these products was affordable. And the staff are very welcoming and friendly. – 1716

It was good because I’m unable to leave my house right now so I could get everything I needed delivered and the options if something is unavailable there are lots of options for replacements. – 1490

Every time I order the delivery’s always quick and efficient, they constantly update you on how your orders progressing so you’re never second guessing what’s going on. They have always delivered before the delivery time. Not once have I had a problem with the experience. Can’t recommend them enough. Never disappointed either. And the delivery drivers are always absolutely lovely. – 1423

Quick speedy delivery with lots of choice for online delivery! Great for a quick top up of daily basics. And important for me as I’ve just come out of hospital and can’t drive! So this was perfect for me! Thank you so much. – 1479

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What our customers say

They are always busy in store but take the time to help if needed. Always leave with a smile.
Exeter Glass House
This is my local store, it's very convenient and is always well stocked. I use this store daily to do a top up shop with bits and bobs needed. They have some good offers in store and the staff are really friendly and helpful.
Trentham
Very nice shop, surprised by the amount of range of products and great special offers. Shop a lot bigger than it looks. Impressed they also had a slush puppy machine!
Willand Station